Everything you need to know about Helper-ID — how it works, what it costs, and how your information is protected.
Helper-ID is an emergency identification system. It gives first responders, family members, and bystanders instant access to your critical information — emergency contacts, medical details, allergies, and more — without needing a phone, app, or internet connection.
It works through a physical NFC tag or card you carry with you, or through a CODE+PIN lookup from any device.
Helper-ID is for anyone who wants to be prepared — but it's especially valuable for:
Two ways to start:
No app required — for you or the person reading your tag. Your profile is accessed through a standard web browser. Any modern smartphone can read an NFC tag or use the CODE+PIN lookup without installing anything.
NFC (Near Field Communication) is the same technology used in contactless credit cards and Apple Pay. An NFC tag is a small chip that can be embedded in a keychain, card, sticker, or wristband.
When someone taps their smartphone to your Helper-ID tag, it instantly opens your emergency profile in their browser — no app, no code entry required.
Most modern smartphones can read NFC tags:
If someone doesn't have NFC, they can still access your profile using the CODE+PIN lookup at helper-id.com.
The best place is wherever you'll reliably have it when you need it. Common options:
It depends on which plan you have.
Full Membership (hosted profile): Yes — your NFC tag points to your hosted profile URL. Update your information in your dashboard and the tag automatically reflects the changes. No re-writing needed.
Free PDF (DIY): Your tag links to a static profile you wrote yourself. To update it, you'd need to re-write the tag with the new information.
You choose what to include. A complete profile typically has:
You can leave any field blank. Add only what's useful to someone helping you.
CODE+PIN is how someone accesses a hosted profile when they don't have NFC — or as a backup. Every hosted profile has a unique 6-character CODE and a PIN. Enter both at helper-id.com to view the profile.
The CODE can be printed on a card, written on a medical bracelet, or shared with family members. The PIN is what prevents unauthorized access.
Yes — household memberships are designed exactly for this. One account, one subscription, multiple profiles (for a spouse, children, or other household members). Each profile gets its own CODE+PIN and NFC tag.
The free PDF generator creates a printable emergency card with your information — formatted for readability under stress. You can print it, laminate it, and carry it in your wallet or store it at home.
It's not a hosted profile and doesn't include NFC or CODE+PIN access, but it's a great starting point. Try it free →
Two options — DIY or Full Service:
Your profile remains accessible until the end of your current billing period. After that, the hosted profile is deactivated — meaning CODE+PIN and NFC access no longer work.
Your data is not immediately deleted — you have 30 days to export it or reactivate. After 30 days, the data is removed from our systems.
Annual memberships can be refunded within 30 days of purchase if you're unsatisfied for any reason. One-time purchases have limited refund eligibility depending on whether physical goods have shipped. See full refund policy →
Only someone with both your CODE and PIN can view your hosted profile. The CODE is not secret — it can be printed on a tag or card. The PIN is what controls access. You decide who to share it with.
Helper-ID staff do not access member profiles unless specifically requested by the member for support purposes.
Yes. Medical data is stored encrypted at rest and is only accessible via a successful CODE+PIN lookup. We don't sell, share, or use your medical information for any purpose other than serving it to someone who has authenticated with your credentials.
Yes. Every access to your hosted profile is logged — including the time, access method (NFC or CODE+PIN), and the IP address of the device that accessed it. You can view your access log in your member dashboard.
All data associated with your account is permanently deleted within 30 days of your deletion request. This includes your profile, emergency contact information, medical data, access logs, and any uploaded photos. Deletion is permanent and cannot be undone.
To request deletion, email [email protected] with the subject "Delete My Account."
Yes — and this is where Helper-ID is most impactful. When everyone in a community has a profile, first responders and staff have reliable access to information across the entire group, not just one person.
We work with 55+ residential communities, schools, athletic programs, and other organizations.
We are currently working on group pricing models. If you are interested, please let us know. [email protected]
Helper-ID is designed to be low-tech and easy to use — making it a natural fit for 55+ residential communities, active adult neighborhoods, and senior programs.
Each resident creates a profile with the information they choose to share — emergency contacts, medical notes, allergies, insurance. They get a unique CODE and PIN they can keep in their wallet, on a keychain, on a bracelet, or wherever makes sense for how they live.
When help is ever needed, anyone — a neighbor, staff member, first responder, or family member — enters the CODE + PIN at helper-id.com. The profile opens instantly. No app. No phone required on the helper's end either.
The power of Helper-ID in a community setting is that when everyone has a profile, the whole community is more prepared — not just individuals. Learn more about the community model →
We're a small team and we respond personally. Reach out anytime.
Email Us → See Plans